Feb 22, 2008, 14:12
I believe if someone does something good they deserve credit for it.
After sending my camera to fuji and having it returned more or less as it went, I sent a strongly worded (polite but strong) letter to the manager of the repair dept, telling him exactly what was wrong with the camera.
This is almost impossible on the auto reply, contact us forms.
A few days later I received a pre paid, addressed bag and instructions to return camera , and also my credit card would be refunded with original costs.
Today I received my little baby in great working order.
So from deep disappointment to soaring the heavens.
Thank you Fuji UK Ltd.

After sending my camera to fuji and having it returned more or less as it went, I sent a strongly worded (polite but strong) letter to the manager of the repair dept, telling him exactly what was wrong with the camera.
This is almost impossible on the auto reply, contact us forms.
A few days later I received a pre paid, addressed bag and instructions to return camera , and also my credit card would be refunded with original costs.
Today I received my little baby in great working order.
So from deep disappointment to soaring the heavens.
Thank you Fuji UK Ltd.


